Refund & Cancellation Policy

Last updated: August 31, 2026 · Johanna Growth, 107 E Main St, Millheim, PA 16854 · support@johannagrowth.com

We want the terms of leaving to be as clear as the terms of starting. This policy applies to all Johanna Growth engagements unless your signed proposal says otherwise.

1. Monthly service retainers

• Ongoing work begins with an initial 90-day term, then continues month to month.
• After the initial term, either party may cancel with 30 days’ written notice sent to support@johannagrowth.com.
• Fees for the current month and the 30-day notice period are earned and non-refundable, because work, scheduling and third-party commitments are already in motion.
• We continue delivering the agreed services through the end of the notice period.

2. Fixed-scope projects

• Deposits (typically 50%) reserve production time and are non-refundable once work begins.
• If you cancel mid-project, you are billed for work completed to date and receive the deliverables produced so far; any unearned balance is refunded within 14 days.
• Projects paused by the client for more than 60 days may be closed out and re-quoted.

3. Advertising spend

Ad budgets are paid by you directly to the advertising platforms and are not held or refunded by us. Unspent budget remains in your platform account. Requests for refunds of media costs must be made to the platform under its own policies.

4. Third-party costs

Stock imagery, fonts, software subscriptions, hosting, domains and similar pass-through costs are non-refundable once purchased on your behalf.

5. Satisfaction and remedies

If a deliverable does not match the agreed scope, tell us within 10 business days of delivery and we will correct it at no additional cost. Because marketing results depend on factors outside our control, we do not offer refunds based on campaign performance. See our Disclaimer.

6. Late payment and suspension

Accounts more than 30 days past due may be paused. Paused accounts remain subject to their notice period, and any work already completed remains payable.

7. Offboarding

On cancellation we remove our access from your accounts, hand over the final files and credentials you own, and provide a closing summary. Because accounts are created in your name, nothing needs to be migrated.

8. Contact

To cancel or ask about this policy, email support@johannagrowth.com or call (267) 228-8717.